Technology Experience

Role: Volunteer Webmaster

Company: Congregation Or Ami (07-2014 – Current)

Tasks

Use cases, storyboarding, website development using Joomla!

Success Story

Converted static, HTML-based website into community-fed contact management system using Joomla!  Ongoing maintenance of website.  http://www.or-ami.com

Role: Senior Systems Analyst

Company: Department of Motor Vehicles (08/2012 – Current)

Tasks

Agile coaching, project management, facilitation, interviewing, test planning, test execution (automated and manual), analysis, requirements, use cases, process documentation, system flow diagrams, storyboarding, online help, user reference manuals, information mining, systems documentation, mockups, mentoring, image editing.

Tools

Visual Studio 2012 (Scrum Process Template), Sharepoint 2012, Microsoft Test Manager, Selenium, CaseComplete (Serlio Software), Help & Manual (EC Software), SnagIT, MS Office, Visio, SQL

Success Stories

  • ScrumMaster – Coached two major Web development projects with multiple work streams; each with its own team, backlog, and schedule.  Performed in multiple roles; scrum master, analyst, test engineer.
  • Microsoft Test Manager adoption – spearheaded the first implementation of Test Manager 2012 in the enterprise to manage test planning, execution, and tracking.
  • Visual Studio Scrum Process Template adoption – spearheaded the adoption of the Scrum Process Template to manage the Agile project teams, resulting in efficiencies in backlog grooming, execution, and transparency to business stakeholders, including the extensive use of Sharepoint portals and Powerpoint storyboarding.
  • Issuance of Vital Records – Legislative-driven system change to support the issuance of vital records (birth, death, and marriage certificates) at DMV branch locations via implementation of data exchange via WCF Web services
  • Motor Carrier System Discovery – Three-month project to research existing systems implementation resulting in dissemination of knowledge to resources involved in developing a blueprint for systems modernization.
  • Web-based Online Help – Developed Web-based online help for users of customer servicing system.

Role: Senior Systems Analyst

Company: Fusion (03/2011 – 08/2012)

Tasks

Requirements, use cases, Web service implementation guides, data dictionaries, process development, mentoring, interviewing, facilitation, change management, Kanban, Agile

Tools

MS Office, Visio, JIRA, XML Spy, Sharepoint

Success Stories

  • Business Intelligence project to grow the sophistication of cross-sell marketing Web service solution offered to business partners in the travel industry.
  • Domestic and global business partner implementation of Web service solution for ancillary revenue generated by intelligent cross sell marketing offers.
  • Implementation of BSA Practice – Led effort to establish a BSA practice within the organization, including talent recruiting, process development, and mentoring.

Role: Senior Systems Analyst

Company: CarMax (03/2010 – 03/2011)

Tasks

Requirements, systems analysis, user stories, use cases, workflow diagrams, process diagrams, data dictionaries, user interface design, testing, defect management, Agile

Tools

MS Office, Sharepoint

Success Stories

  • Participant in enterprise initiative to transition tightly-coupled client-server, distributed systems architecture to a scalable, virtual, service-oriented .NET core architecture through a project to expose the car selling process to a Web-based delivery channel.
  • Analysis and documentation of existing systems logic and business rules at the application and database level to identify candidate code for abstraction.
  • Participant in design discussions and documentation for construction of service layer.
  • Participant in the first implementation of the Agile development methodology in a traditional waterfall culture, as an advocate for  continual process improvement, effective product backlog management, estimation, and effective daily scrums.
  • Collaboration with Web strategists to identify, document, and prioritize requirements through the use of user stories, use cases documents, workflow diagrams, and data dictionaries with a heavy emphasis of testing validation.
  • Integrated BSA across all domains, ensuring end-to-end compatibility and functionality.
  • Lead tester, mentoring a junior quality assurance department on test case execution and management of defects.

Role: Senior Systems Analyst

Company: Capital One (10/2008 – 03/2010)

Tasks

Requirements, quality assurance, process development, Agile, user interface design

Tools

MS Office, HP Quality Center

Success Stories

Participant in an Agile team supporting the development of enhancements and new functionality for credit card online servicing Website. Activities include:

  • Collaborating with business customers, product owners, and technical resources to elicit business, functional, and technical requirements.
  • Managing requirements through change management.
  • Working closely with off-shore developers during design and code reviews to ensure quality development and minimize impact to schedule.
  • Identifying opportunities for system and process improvement and manage through change control and intake procedures.
  • Conducting test plan reviews with quality assurance team.Collaborating with various development teams to ensure that modifications or enhancements meet with requirements intent.
  • Working with user interface team to design optimal user experiences using industry-standard user interface design principles.
  • Estimating and track work efforts in an iterative 4-week development cycle.

Role: Business Analyst, Project Manager 

Company: LandAmerica (08/2005 – 10/2008)

Tasks

Project management, policy & procedure development, information security, Sarbanes-Oxley, Web-based online help

Tools

MS Office Sharepoint, Flare online help authoring

Success Stories

Working project manager for numerous high profile Internal Compliance initiatives focusing on regulatory and corporate compliance, information security, and process and procedure improvement.  In the effort of development of information security policy and procedures, developed delivery mechanism using XML-based help authoring tool, Flare.

Role: Technical Writer

Company: Department of Charitable Gaming (12/2004 – 2/2005)

Tasks

Technical documentation, data dictionaries, database schemas, system flow diagrams, procedure documentation

Tools

MS Office

Success Stories

Developed systems documentation for licensing application developed in Microsoft Access with a SQL back-end.  Included data dictionary, entity-relationship diagram, program logic, system flows, stored procedures, and database administrative procedures.

Role: Senior Systems Analyst

Company: Capital One (12/2003 – 11/2004)

Tasks

Requirements, quality control, project management,

Tools

MS Office

Success Stories

Elicited, documented, and managed business and system requirements for Capital One’s system of record for cardholder account information. Collaborated with business analysts, technical designers, developers, and testing teams during project lifecycle to ensure quality deliverables.  Adhere to phased software development methodology to support company’s compliance with CMM Level II.  Tasks involved elicitation and documentation of requirements, management of traceability, change control, defects, and project risks, test plan development, project estimation, and release and configuration management.

Previous Success Stories

  • Developed estate planning document generation system for south Florida law firm.
  • Over 10 years in the legal industry specializing in law office automation.  Focused on leveraging existing IT investments to support law office operations.